We are looking for a highly motivated, customer focused leader to join our Front Desk team as Front Desk Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

If you have experience in hotel front desk operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• You will oversee the Front Office operations to lead the team in helping guests discover their “Wanderlust” experience
• You will develop and mentor a team for the Front Desk Agents, Bell Staff, Concierge
• You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
• You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.
• You will lead by example to ensure all guest interactions are handled in a professional manner.
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

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We are looking for someone passionate about the culinary arts to join our Culinary team. This individual must be creative, motivated, and passionate about growing their talents in the kitchen!

Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant. The Cook assists the culinary leadership team in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining. If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you!

Your Role:

• You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry)
• You will have the opportunity to experience using knives and various kitchen equipment
• You will read and recreate recipes
• You will be consistent on all food preparation
• You will learn how to minimize food waste through cross utilization
• You will have the opportunity to work with a world class culinary team
• You will create workstations with all needed ingredients and cooking equipment
• You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat)
• You will keep a sanitized and orderly environment in the kitchen
• You will ensure all food and other items are stored properly
• You will be responsible for the quality of ingredients

Qualifications

• 2-3 years previous culinary experience in a professional kitchen environment
• Active Food handler’s certification or the ability to get it
• Must be willing to work a variety of day/night and weekend shifts
• Requires strong organizational skills
• Must be able to work independently
• Able to be on your feet for long periods of time
• Able to lift at least 50 pounds
• At least 21 years of age
• Have a desire to exceed expectations
• An energetic personality

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We are looking for someone passionate about the culinary arts to join our Culinary team. This individual must be creative, motivated, and passionate about growing their talents in the kitchen! Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.

The Cook assists the culinary leadership team in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining. If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you!

Your Role

• You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry)
• You will have the opportunity to experience using knives and various kitchen equipment
• You will read and recreate recipes
• You will be consistent on all food preparation
• You will learn how to minimize food waste through cross utilization
• You will have the opportunity to work with a world class culinary team
• You will create workstations with all needed ingredients and cooking equipment
• You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat)
• You will keep a sanitized and orderly environment in the kitchen
• You will ensure all food and other items are stored properly
• You will be responsible for the quality of ingredients

Qualifications

• 1-2 years previous experience in a professional Kitchen environment or actively seeking a culinary education
• Active Food handler’s certification or the ability to get it
• Must be willing to work a variety of day/night and weekend shifts
• Requires strong organizational skills
• Must be able to work independently
• Able to be on your feet for long periods of time
• Able to lift at least 50 pounds
• At least 21 years of age
• Have a desire to exceed expectations
• An energetic personality

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Position Description & Job Responsibilities

• Production and fabrication of food products daily for the Restaurants, Banquets and Employee Dining Room
• Maintaining a high level of sanitation and safety in the Kitchen prep areas.
• Communicating daily for job assignments.
• Assisting the Chef with Banquet and/or Conference dining dish out for food service.
• Adhere to the policies and procedures of the Resort

Qualifications

• High school diploma or equivalent experience/training required
• 4-5 years’ experience preferred.
• Meet governmental health requirements.
• Ability to operate kitchen power equipment.
• Ability to utilize cutting instruments.
• Excellent communication and guest relation skills
• Ability to follow directions
• Availability to work variable hours

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We are looking for a highly motivated Banquet Server to join our team! This individual will help to set up and prepare banquet room for banquet functions, serve and bus tables as well as clear and tear down banquet rooms at the end of the function.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your role:

• Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and put out table centerpieces.
• Service to include picking up food from back hall, carrying trays to function location, serve food and clear the food from the tables.
• Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming.
• Responsibilities also include cleaning of back hall and organizing of storerooms.
• Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc.
• Assists as needed with event room setup according to meal period and table needs
• Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring workstations are stocked
• Serves food and beverages to guests Removes dishes, glasses, silverware or other items from tables/counter tops and takes them to the kitchen
• Cleans and sanitizes tables and/or counters & seats after guests are finished
• Explains how various menu items are prepared, cooking methods and ingredients
• Takes into consideration any special request and dietary issues made by the guest
• Provides general property information Offers warm and sincere welcome/farewell for all guests
• Interacts with staff in a professional manner, assisting other departments with necessary information
• Ensures final quality check on food and beverage items prior to serving guests
• Monitors assigned tables for customer satisfaction, quality and additional service
• Addresses any guest issue promptly and with high concern
• Provides assistance to other event and restaurant staff as needed
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons)

Qualifications

• Someone with 2-4 years of food service experience, preferably Banquet service
• Someone with experience in a 4-star, 5-star venue with synchronized service
• Someone with knowledge of wine, beer, cocktails, and spirits
• Someone who is able to work under pressure in a fast-paced environment
• Someone with a passion for creating an exceptional experience for all guests
• Someone with excellent communication skills

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Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a job—it's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks!

The primary responsibilities for the Steward/Dishwasher include but are not limited to:

• Handles and washes all glass, silverware, china, pots and pans and cooking utensils utilized by the banquet and culinary staff.

• Handles and polishes all silver and copper chaffers and serving utensils to include coffeepots, tea pots, trays, goose necks and water pitchers.

• Stores the above listed items in a neat and organized manner, always storing items in their assigned areas.

• Empties all garbage cans and the disposal of all cardboard utilized by the Culinary staff.

• Cleans all trashcans and returning of them to the proper areas of the kitchens.

• Cleans all dish machines on a weekly basis.

• Cleans kitchen equipment as required by the Executive Steward.

• Cleans all floors throughout the culinary departments and the mats used in these areas.

• Disposes of broken glassware and dishes.

• Ensures required hot boxes are clean, plugged in and stocked with the appropriate number of plates and covers for upcoming events.

• Ensures all walls and ceilings are clean at all times

• Follows checklist duties and responsibilities given by management and supervisors.

• Arrives for work on time and in proper uniform.

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POSITION:

Perform massages and body treatments in a safe and professional manner on guests. The massage therapist will report directly to the Spa Manager.

JOB RESPONSIBILITIES:

1. Perform massages and body treatments on guests using safe and professional techniques.
2. Maintain an ample inventory of all products necessary to perform all massages and body treatments including towels, sheets, disposable panties, etc.
3. Maintain a neat and orderly work area consistent with the high standards of the facility.
4. Assist in any and all ways in the spa when not scheduled to perform services.
5. Constantly maintain an up to date knowledge of the personal services performed.
6. Answer all question related to services performed and products used.
7. Perform other related services as assigned by manager.
8. Remain on time for work and appointments.

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The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms.

This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding! Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper.

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The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. We are looking for a Room Attendant to ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service, within established time limitations.

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The cleanliness and enjoyment of a hotel/resort pool is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that experience a guest has while enjoying the pool environment is one of the most memorable of their stay. We are looking for individuals with tremendous personalities, great attention to detail to join our team as a Pool Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in ensuring the pool experience is next to none. A great Pool team can make memories for guests that will last a lifetime!

Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality.

Your Role:

• Engage with guests to ensure their stay is going well
• Work as a team to enhance the guests experience
• Maintain an active presence around the pool area, ensuring cleanliness and guest satisfaction
• Work closely with housekeeping to ensure towels are clean and readily available
• Check in arriving guests to the pool area, helping them to identify as hotel/resort guests and to find available area for them to set-up for the day
• Clean all areas in the prescribed manner while following department standard operating procedures.
• Set-up and break down the pool area to ensure a successful day
• Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner.
• Always respond in a friendly, helpful manner to guests and other team members.

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We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.

If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Generate, Print and distribute daily and weekly reports
• Ensure the Night Audit procedures are followed with great attention to detail
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Qualifications

• Must have the ability to work the overnight hours
• A high attention to detail
• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

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