BASIC FUNCTION: Plans, coordinates and ensures execution of all Conference group related activities and events. The Planning Manager will act as the primary liaison between the client and the staff of the property while focusing on the client’s expectations. Is a role model of and holds employees accountable to following our Mission, Core Values, First Priorities, Policies and Procedures.

WORK SCHEDULE: Schedule varies based on client needs and business demands.

ESSENTIAL FUNCTIONS:
• Plans and ensures execution of group event to include but not limited to dates/timing of arrival and
departure, room set-ups, diagrams, audio visual/production needs, rooming lists, special needs,
special events, on/off-site entertainment, transportation
• Knowledgeable with the property’s accommodations, meeting facilities and support services
available at and through the property in order to best promote the effective utilization of the
property by assigned corporate accounts
• Promote the use of the property’s ancillary services (i.e. banquets, cocktail receptions and theme
parties) in fulfilling the general, unique or special meeting objectives of the clients and generally
promoting the property as the facility best suited to meet their meeting needs and requirements
• Promote the property in arranging and conducting site visits by key personnel of assigned
accounts for the purpose of planning, organization and coordinating of all meeting needs and
requirements
• Follow proper channels when seeking authorization for special rates, concessions, discounts, etc.,
• Ensures group billing is accurate
• Review distribution of in-house reports to ensure consistency and completeness of information

• Attend weekly designated meetings
• Communicates effectively verbally and in writing with clients in timely manner.
• Communicates effectively verbally and in writing all details of events to appropriate personnel in
timely manner
• Enhances group events and department profitability by using up-selling techniques
• Communicates frequently with group contact and attendees to ensure expectations are met or
exceeded.
• Coordinates vendors, obtains quotes, client contracts etc.
• Takes a proactive approach toward client satisfaction.
• Responds to all client evaluations rated fair or poor.
• Performs some administrative to include distribution of event orders, reports, filing, etc.
• Follow grooming standards maintaining a professional image in dress and mannerisms

MARGINAL FUNCTIONS: Perform other job functions as necessary to ensure property and company goals and guest expectations are exceeded.

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Position Overview

ESSENTIAL FUNCTIONS:

·Proactively source and secure new social and small group business through networking, local outreach, prospecting, and partnerships with venues, event planners, and community organizations.

· Manage all aspects of social and small group sales, from inquiry through execution, including contracting, detailing, and on-site servicing.

· Act as the primary liaison for assigned groups, ensuring all details—room blocks, event spaces, F&B, AV, entertainment, transportation, décor, and vendor coordination—are planned and executed successfully.

· Build and maintain strong relationships with local venues, event professionals, and referral sources to increase lead generation and business opportunities.

· Promote and upsell the property’s facilities, services, and enhancements to maximize revenue (banquets, spa, catering, recreation, etc.).

· Prepare accurate proposals, contracts, and banquet event orders (BEOs) and ensure timely distribution to operational departments.

· Ensure group billing is accurate and complete; assist with resolving discrepancies.

· Represent the property during site visits, tastings, and pre-event meetings with clients.

· Provide exceptional service, ensuring client expectations are met or exceeded throughout the planning process and on event day.

· Maintain current knowledge of competitor offerings, local event trends, and community organizations to remain competitive in the social market segment.

· Attend required meetings (weekly sales meetings, BEO meetings, etc.) and contribute proactively.

MARGINAL FUNCTIONS:

· Support larger group sales and events as needed during peak periods.

· Assist in hosting and participating in local networking, community events, and familiarization (FAM) tours to promote the property.

· Contribute ideas for marketing initiatives and promotions to increase weekend/social group business.

· Provide coverage for Sales or Events colleagues during absences or high business volume.

Qualifications

· Bachelor’s degree in related field preferred, or equivalent combination of education and work experience.

· 1-4 years of experience in hotel sales, catering, or event planning, with a focus on social events, small meetings, or group sales.

· Strong knowledge of event planning processes including space setup, F&B coordination, guestroom blocks, and vendor management.

· Proven track record of proactive sales skills (prospecting, networking, lead generation). A people-oriented, relationship-driven person.

· Excellent written and verbal communication skills; highly organized with strong attention to detail.

· Ability to work evenings, weekends, and holidays as business demands.

· Knowledge of hotel property management and sales systems (Delphi FDC, Maestro, or similar) preferred.

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Position Overview

BASIC FUNCTION: The Group Sales Manager – Business Development is 100% a prospector, focused exclusively on proactively identifying, soliciting, and qualifying new group and convention business for the property. This role does not manage accounts or close business. Instead, this role drives top-of-funnel activity and delivers qualified group events leading to the on-site sales team for proposal, site inspection, and contracting. The ideal candidate is a relentless prospector with strong Silicon Valley market knowledge, a competitive spirit, and a proven track record of uncovering new opportunities. This is a fully remote, full-time position based in Silicon Valley. The ideal candidate is a proven hotel/resort sales professional with deep market knowledge and established relationships in Silicon Valley.

ESSENTIAL FUNCTIONS:

· Proactively solicit, identify, and qualify new group and convention leads through research, cold outreach, networking, and industry connections in the Silicon Valley and Bay Area markets.

· Develop and maintain strong relationships with key decision-makers, third-party planners, and local industry partners.

· Consistently perform high-volume outreach through cold calls, emails, LinkedIn, and in-person networking to generate new leads.

· Generate and deliver qualified leads to the on-site sales team for proposal, site inspection, and closing.

· Maintain an active pipeline of qualified prospects, measured by weekly and monthly activity goals.

· Maintain accurate and up-to-date records of prospecting activities, leads, and account information in CRM systems.

· Aggressively uncover new business in underpenetrated industries and verticals.

· Leverage creativity and persistence to break into new accounts.

· Monitor competitive activity and industry trends, sharing insights with the sales team to support strategy.

· Represent the property at local networking functions, trade shows, and client events as needed.

· Partner closely with the on-site sales team to ensure smooth lead handoff, collaboration, and follow-up.

MARGINAL FUNCTIONS:

· Provide input for marketing campaigns, promotions, and sales collateral targeted to Silicon Valley clientele.

· Assist with hosting FAM trips or special events when clients are referred for on-site experiences.

· Participate in ongoing sales training and professional development opportunities.

Qualifications

QUALIFICATIONS: Education, Training & Work Experience

· Minimum of 3–5 years current hotel or resort sales experience in the Silicon Valley market (applications without this experience will not be considered).

· Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred, or equivalent work experience.

· Demonstrated success in proactive sales, business development, or lead generation with measurable results.

· Strong knowledge of Silicon Valley corporate, tech, and association markets, including industry contacts and buying patterns.

· Exceptional verbal and written communication, negotiation, and relationship-building skills.

· Highly self-motivated and goal-driven, with the ability to work independently in a remote environment.

· Proficiency with hotel CRM and sales systems (Delphi FDC, Maestro, or similar) preferred.

WORK SCHEDULE:

· Remote, full-time, based in the Silicon Valley market.

· Flexible schedule based on prospecting activities, networking events, and client availability.

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Here's your opportunity to join a newly renovated dynamic upscale full service property with many exciting changes on the horizon. We are looking for vibrant customer-focused Food & Beverage professional to join our team.

The Food & Beverage Manager oversees all aspects of food and beverage operations, including outlets and banquets. The F & B Manager will work closely with Executive Chef to achieve high score of food and service quality. Responsible for budgets and cost control measures, quality standards, guest satisfaction and associate satisfaction.

Qualifications

The Food and Beverage Manager will report to the Director of Culinary and F&B Operations.

Successful individuals must be available to work flexible schedules and have proven track records as effective trainers, coaches and motivators.

- Must have excellent communication skills and the ability to lead, direct and motivate supervisors and associates. Must be experienced with cost controls, financial controls, profit and loss statements, etc.

- Direct and participate the functions of the Food & Beverage department to meet the daily needs of the operation.

- Implement effective controls of food, beverage and labor costs among all departments.

- Maintain high standards of food & beverage quality, service & marketing to maximize profits through outstanding customer service.

- Regularly review and evaluate the degree of customer satisfaction of the Food & Beverage operations.

- Assist in the recruiting of high quality personnel and manage the development, motivation and retention of staff.

- Conduct and execute all company and General Manager directed projects.

Hospitality experience required preferably in Food in Beverage.

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We are looking for someone passionate about the culinary arts to join our Culinary team. This individual must be creative, motivated, and passionate about growing their talents in the kitchen! Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.

The Cook assists the culinary leadership team in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining. If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you!

Your Role

• You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry)
• You will have the opportunity to experience using knives and various kitchen equipment
• You will read and recreate recipes
• You will be consistent on all food preparation
• You will learn how to minimize food waste through cross utilization
• You will have the opportunity to work with a world class culinary team
• You will create workstations with all needed ingredients and cooking equipment
• You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat)
• You will keep a sanitized and orderly environment in the kitchen
• You will ensure all food and other items are stored properly
• You will be responsible for the quality of ingredients

Qualifications

• 1-2 years previous experience in a professional Kitchen environment or actively seeking a culinary education
• Active Food handler’s certification or the ability to get it
• Must be willing to work a variety of day/night and weekend shifts
• Requires strong organizational skills
• Must be able to work independently
• Able to be on your feet for long periods of time
• Able to lift at least 50 pounds
• At least 21 years of age
• Have a desire to exceed expectations
• An energetic personality

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We are looking for a highly motivated, customer focused Bartender to join our team! The Bartender is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure. As a Bartender, it is your responsibility to seek to understand the guest’s needs while preparing perfect beverages in a timely manner. This individual will need to be quick on your feet and have an engaging attitude.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your role

• Greet guests as they arrive or move about the bar area
• Maintains proper and adequate set-up of the bar daily
• Guide guests on their beverage journey through descriptive selling of the menu
• Be accurate in your order taking, confirming all special requests
• Be the master of the bar, understanding the details to enhance the conversation
• Work collaboratively with other restaurant servers and kitchen/bar staff
• Assist guests who have concerns to guide them to a resolution that leaves them happy
• Finalize the experience through timely and accurate bill presentation
• Requisitioning and stocking of all beer, wine, spirits
• Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality.
• Mixes, garnishes, and presents drinks following standard ingredient recipes and practicing portion control.
• Inputs orders into a register at the point of sale and creates a check for each guest
• Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank.

Qualifications

• Someone with an engaging and welcoming personality
• Current bartenders’ certification or appropriate license
• Knowledgeable in the latest trends around mixology
• Someone who is descriptive and can sale
• Someone with 2-4 years of bartender experience
• Someone with knowledge of wine, beer, cocktails, and spirits
• Someone who can work under pressure in a fast-paced environment
• Someone with a passion for creating an exceptional experience for all guests
• Someone with excellent communication skills

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We are looking for a highly motivated Banquet Bartender to join our team! This individual will help to direct the set up and preparation of banquet rooms for banquet functions, serve as the bartender as well as clear and tear down banquet rooms at the end of the function. This individual will serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Also, to prepare beverages for other servers to supply to guests, and act as cashier for the banquet beverage bar.

If you have experience with high volume bartending at banquet events, enjoy making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your role

• Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet.
• Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality.
• Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks suing standard ingredient recipes and practicing prudent portion control.
• Inputs orders into a register at the point of sale and creates a check for each guest and personnel guests, including those served by other beverage servers, to maintain accountability of all beverages served.
• Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all moneys.
• Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank.
• Regular attendance in conformance with the standards, which may be established by Benchmark from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Qualifications

• Someone with 2-4 years of bartending experience, preferably Banquet service
• Someone with experience in a 4-star, 5-star venue
• Someone with knowledge of wine, beer, cocktails, and spirits
• Someone who is able to work under pressure in a fast-paced environment
• Someone with a passion for creating an exceptional experience for all guests
• Someone with excellent communication skills
• Someone with current certification/license to be a bartender

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We are looking for a highly motivated Banquet Server to join our team! This individual will help to set up and prepare banquet room for banquet functions, serve and bus tables as well as clear and tear down banquet rooms at the end of the function.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your role

• Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and put out table centerpieces.
• Service to include picking up food from back hall, carrying trays to function location, serve food and clear the food from the tables.
• Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming.
• Responsibilities also include cleaning of back hall and organizing of storerooms.
• Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc.
• Assists as needed with event room setup according to meal period and table needs
• Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring workstations are stocked
• Serves food and beverages to guests Removes dishes, glasses, silverware or other items from tables/counter tops and takes them to the kitchen
• Cleans and sanitizes tables and/or counters & seats after guests are finished
• Explains how various menu items are prepared, cooking methods and ingredients
• Takes into consideration any special request and dietary issues made by the guest
• Provides general property information Offers warm and sincere welcome/farewell for all guests
• Interacts with staff in a professional manner, assisting other departments with necessary information
• Ensures final quality check on food and beverage items prior to serving guests
• Monitors assigned tables for customer satisfaction, quality and additional service
• Addresses any guest issue promptly and with high concern
• Provides assistance to other event and restaurant staff as needed
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons)

Qualifications

• Someone with 2-4 years of food service experience, preferably Banquet service
• Someone with experience in a 4-star, 5-star venue with synchronized service
• Someone with knowledge of wine, beer, cocktails, and spirits
• Someone who is able to work under pressure in a fast-paced environment
• Someone with a passion for creating an exceptional experience for all guests
• Someone with excellent communication skills

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We are looking for individuals with great attention to detail to join our kitchen team as a Steward. The ideal candidate has a strong work ethic and tremendous attention to detail, in the care they take in maintaining the cleanliness of the hotel’s kitchen areas. This role truly is part of the “Heart of the House” and provides key services for culinary and food service teams so they can provide great service to our guests.

Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality.

Your Role

• You will have the opportunity to interact with team members and create a positive and upbeat work environment
• You will maintain a daily sanitation log for both dish machine and manual pot wash sink
• You will ensure the work areas are left ready and communicate any items that are not ready
• You will lead our Green initiatives by properly recycling all cardboard using the compactor
• You will also be energy conscious and turn off lights when not in use keeps water faucets turned off and reports any leaks to a supervisor
• You will be a key player in safety by paying close attention to specific high traffic areas to avoid accidents, slips, trips, and falls
• You will use proper dish and glass racks to ensure proper cleaning and avoid chips, cracks, or breakage of small wares
• You will use your time wisely and proactively clean and sanitize all equipment in slow times to maintain a clean, organized, and sanitary environment
• You will have the opportunity to learn different tasks within the kitchen and develop new skills
• You will be part of a team and be able to assist in other areas when business levels dictate
• You will provide a genuine level of engagement with all guests and fellow crew members with a sincere smile

Qualifications

• Someone with housekeeping experience desirable
• Someone who has an engaging and pleasant personality who likes to meet new people
• Someone who knows how to use their time wisely to accomplish tasks
• Someone with the ability to work on feet for an extended period
• Someone who can communicate effectively
• Someone who has the ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.
• Someone who is comfortable to lift, carry and position loads of at least 25lbs.

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We are looking for individuals with great attention to detail to join our kitchen team as a Steward. The ideal candidate has a strong work ethic and tremendous attention to detail, in the care they take in maintaining the cleanliness of the hotel’s kitchen areas. This role truly is part of the “Heart of the House” and provides key services for culinary and food service teams so they can provide great service to our guests.

Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality.

Your Role

• You will have the opportunity to interact with team members and create a positive and upbeat work environment
• You will maintain a daily sanitation log for both dish machine and manual pot wash sink
• You will ensure the work areas are left ready and communicate any items that are not ready
• You will lead our Green initiatives by properly recycling all cardboard using the compactor
• You will also be energy conscious and turn off lights when not in use keeps water faucets turned off and reports any leaks to a supervisor
• You will be a key player in safety by paying close attention to specific high traffic areas to avoid accidents, slips, trips, and falls
• You will use proper dish and glass racks to ensure proper cleaning and avoid chips, cracks, or breakage of small wares
• You will use your time wisely and proactively clean and sanitize all equipment in slow times to maintain a clean, organized, and sanitary environment
• You will have the opportunity to learn different tasks within the kitchen and develop new skills
• You will be part of a team and be able to assist in other areas when business levels dictate
• You will provide a genuine level of engagement with all guests and fellow crew members with a sincere smile

Qualifications

• Someone with housekeeping experience desirable
• Someone who has an engaging and pleasant personality who likes to meet new people
• Someone who knows how to use their time wisely to accomplish tasks
• Someone with the ability to work on feet for an extended period
• Someone who can communicate effectively
• Someone who has the ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.
• Someone who is comfortable to lift, carry and position loads of at least 25lbs.

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The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms.

This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding! Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper.

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The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. We are looking for a Room Attendant to ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service, within established time limitations.

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The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily.

We are looking for individuals with great attention to detail to join our Housekeeping team as a House Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding!

Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career? Then look no further then Benchmark Hospitality.

Your Role

• Engage with guests to ensure their stay is going well
• Work as a team to accomplish the goal of resort/hotel cleanliness
• Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen.
• Pickup clean linen and refill the par stock of linen on each floor pantry.
• Deliver towels, cribs, cots and other items to the guest rooms on requests.
• Perform duties of room attendant when necessary.
• Refill the par stock of guest amenities and supplies on each floor pantry.
• Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms.
• Clean all public areas in the prescribed manner while following department standard operating procedures.
• Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner.
• Always respond in a friendly, helpful manner to guests and other team members.

Qualifications

• Housekeeping experience desirable
• Neat, pleasant personality
• Time management skills
• Ability to work on feet for an extended period
• Ability to communicate effectively
• Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.
• Lift, carry and position loads of at least 25lbs.

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We are looking for a highly motivated individuals to join our Guest Services team as a Valet Parking Attendant. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Valet Parking Attendant assists with the opening of car doors as they arrive to the hotel/resort and unloading of guest’s luggage as needed. They will serve as source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interacts with all guests. The Valet Parking Attendant will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
• You will park and retrieve guests’ cars as needed
• You will assist guests in securing other forms of transportation as needed
• You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized
• "Be the difference" with all guest and employees and do more than just “the norm".

Qualifications

• At least one year in a customer service role with high guest interaction
• Hospitality industry experience is a plus.
• Valid Drivers License with no infractions for at least 6 months
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and running to retrieve cars
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Must be available to work various shifts including weekends and holidays

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We are looking for individuals with tremendous personalities, great attention to detail to join our team as a Recreation Supervisor. The ideal candidate will lead the team that creates memorable experiences for our guests through their attention to detail and care they take in ensuring the recreation experience is next to none. A great Recreation team can make memories for guests that will last a lifetime!

Are you ready to start a rewarding career, where you can "Be the Difference" in our guests stay and you can make a difference in your career? Then look no further than Benchmark Hospitality.

Your Role

• Lead the team to engage with guests to ensure their stay is going well
• Work as a team to enhance the guests experience
• Maintain an active presence around the recreational areas, ensuring cleanliness and guest satisfaction
• Work closely with housekeeping to ensure towels are clean and readily available
• Check in arriving guests to the area, helping them to identify as hotel/resort guests and to find available recreation options for them
• Clean all areas in the prescribed manner while following department standard operating procedures.
• Set-up and break down the recreational areas to ensure a successful day
• Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner.
• Always respond in a friendly, helpful manner to guests and other team members.

Qualifications

• Someone with previous supervisor experience is a plus
• Someone with a experience in a guest service role
• Someone with an engaging and energetic personality
• Someone with the ability to work on feet for an extended period
• Someone with the ability to communicate effectively
• Someone who can lift, carry and position loads of at least 25lbs.
• Someone with the availability to work varied shifts to include, nights, weekends and holidays

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We are looking for a highly motivated, detail oriented and customer focused individual to join our team as a Spa Coordinator! As a Spa Coordinator, you are responsible for the guest experience within the resort/hotel spa and ensuring those guests have an enjoyable, relaxing experience by engaging with the guests in a courteous and efficient manner. The Spa Coordinator greets guests and introduces the facilities and program components to individuals and groups. This individual will ensure that guests appointments are booked and carried out in a guest focused manner. They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your role

• Greeting clients as they enter the Spa
• Providing clients with tours and information related to the Facility and its features.
• Assist guests in preparing for their treatments
• Coordinate with the therapists to provide timely services
• Assisting guests will booking treatments, either by phone or in person and recording the transactions in the appropriate area.
• Thoroughly understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
• Maintain up-to-date knowledge of Spa services, products, and procedures.
• Reporting any accidents or injuries to the Security Department.
• Monitors the spa and fitness room for cleanliness, safety, and provides direction or instruction when appropriate.

Qualifications

• Someone with or the ability to obtain a CPR and First Aide certification preferred
• Someone with an engaging and welcoming personality
• Someone with a strong attention to detail
• Someone who can work under pressure in a fast-paced environment
• Someone with a passion for creating an exceptional experience for all guests
• Someone with excellent communication skills
• Someone who can frequent bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.
• Someone with a flexible schedule that allows them to work weekends and holidays

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We are looking for a highly motivated, customer focused leader to join our team as Fitness Attendant. The successful candidate for this role will have a proven track record in providing exceptional service, is open to learning and responds in a professional and courteous manner to guests and team. This individual will engage with and provide an exemplary service experience for guests while maintaining a clean and well-organized fitness environment. They will work closely with the team to provide a clean and safe fitness environment for guests. They will maintain an energetic presence in the fitness area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you!

Your Role

• You will enhance the guest experience while in the fitness center
• You will ensure the equipment is in safe and operating correctly
• You will greet and engage with guests, setting the example for customer service best practices.
• You will maintain the cleanliness of the fitness center
• You will have knowledge of the fitness area and the resort/hotel.
• You will ensure policies are followed in all point-of-sale operations.
• Provide exceptional customer service by being engaging and taking sincere interest
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• You will work closely with the team to ensure the retail store is kept clean and organized
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

Qualifications

• Someone who is available to work a flexible schedule to include nights, weekends and holidays
• Someone with a High school diploma or equivalent
• Someone with previous experience customer service experience
• Someone with a strong desire to make an impact on other people
• Someone with an outgoing and engaging personality
• Someone with strong Computer skills
• Someone with excellent verbal and written communication skills
• Someone with the ability to work in a fast-paced setting

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We are looking for a highly motivated individuals to join our team as a PBX Operator. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they call the resort/hotel. While answering the phones, the PBX Operator is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role

• To answer incoming calls within 3 rings and to direct calls throughout the resort providing courteous guest service, using guest name and responding promptly to guest questions, complaints or requests.
• To dispatch all guest calls through radios or devices to the appropriate departments

• Become fully familiar with the resort's outlets and services available to the guests and be able to provide accurate information on guest services at all times.

• To obtain updated information daily on resort events and be able to accurately answer inquiries about these events.

• Understand how to operate accurately the resort telephone system SMS system to provide maximum courteous and efficient telephone service to all customers.

• To log and clear all guest calls into the HOT SOS system. Call back system to clear all calls (using guest name)

• To follow up with all guest calls and complaints (using guests name)

• Be able to perform concierge duties including restaurant reservations, resort activities, off property attractions

• To Log and store all guest packages following all procedures

• Maintain the PBX area in a neat and orderly manner.

• Be familiar with the resort's emergency procedures to pay a key role in the event of an emergency.

Qualifications

• High school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

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