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Frequently Asked Questions
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What is the cancellation policy?
Cancellation policies may also vary by rate, package, or promotion. Please check the cancellation policy attached to the rate at the time of booking. For more details about any exclusions or requirements, please contact our reservations department at 518-619-4000 or email info@saranacwaterfrontlodge.com
Will my credit card be charged if I don't cancel and don't show up?
Yes. Reservations are automatically guaranteed to your credit card. No-show reservations will forfeit their first-night deposit plus taxes. No-shows during peak time or for a non-cancellable/non-refundable rate such as the Book Early & Save promotion will forfeit the full deposit. To avoid being charged, reservations must be canceled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked.
Can I check out early for free?
Your room rate is quoted based on the booked check-in date and length of stay. Should you choose to depart early, your room rate is subject to change and you may be charged a cancellation night penalty.
Do you take a deposit at check-in?
In addition to room and tax charges, a security hold will be placed on your credit card at the time of check-in. This hold includes an estimate for incidental charges and any additional extra charges spent by you at the hotel during your stay. The daily incidental charge estimate is $70 per person, per night. Please note that this hold, if not spent, will be released by the hotel upon check-out. Your credit card issuer will then release any amount, not charged by the hotel, usually within 3 to 7 business days from your check-out date.
Is the lodge pet-friendly?
Saranac Waterfront Lodge is pleased to welcome you and your four-legged canine companion. A non-refundable $275 per reservation will be added to your room bill for a stay of up to one week and our Canine Policy Waiver must be completed upon arrival. Our dog friendly offer is subject to limited availability and is exclusive to non-suite room types only. We welcome all well-behaved dogs up to 75 pounds with a limit of one dog per room. Dogs may not be left unattended in guest rooms, must always be leashed outside of guest room and must always wear a collar or harness with current id, license and vaccination tags. The only type of pet allowed is dogs. For each dog that stays with us, Saranac Waterfront Lodge will donate $40 to the Tri-Lakes Humane Center, a no-kill shelter in Saranac Lake
What time is check-in and checkout at the property?
Check-in is after 4 PM and checkout is before 12 PM. A fee may apply for early check-in and is subject to availability. Luggage can be checked-in at the desk complimentary for early arrivals. Late check out may be available for a fee and is subject to availability.
Does Saranac Waterfront Lodge have a pool?
Yes, we have an indoor pool with a hot tub for hotel guest use. The pool and hot tub will be opening Summer 2021. The daily pool hours will be 8am-10pm. Guests must visit the front desk to reserve a time to access the pool and also to complete a waiver.
Do you have accessible rooms?
We have a total of 5 American Disabilities Act compliant guestrooms and suites.
Do you have connecting rooms?
Yes, we have 6 different room types that offer adjoining room options. For assistance booking adjoining rooms please contact our reservations department at 518-619-4000 or email info@saranacwaterfrontlodge.com
Can I reserve a group of rooms?
Yes. Our sales team would be delighted to assist in your group's arrangements. For bookings requiring 10 or more rooms, please contact sales@saranacwaterfrontlodge.com
How much is parking?
Self-parking is complimentary for all lodge guests.
Are laundry or dry-cleaning services offered?
Laundry services are available to guests. Please ask at the front desk for any further information upon check-in. Dry-cleaning service are not offered locally.
Do you have smoking rooms?
The hotel is a 100% non-smoking environment (e-cigarettes inclusive). Upon check-in please ask at the front desk agent to indicate recommended off-property areas. Smoking in a guest room or any indoor public area will result in penalty of $500 plus 8% Sales Tax.
Do you have an airport shuttle?
We do not have an airport shuttle. Please contact the bell stand or the front desk to assist you with private transportation or taxi service.
Do you offer electric-car charging?
Yes. As part of our sustainability program, the lodge proudly offers two charging stations, complimentary for our hotel guests. Additional charging stations are also available throughout the tri-lakes region ensuring convenient access for visitors with electric-cars.
What are the current guest room tax rates?
8% NYS Sales tax and 5% Essex County Occupancy Tax applies to all overnight room reservations.
What precautions is the lodge taking around COVID-19?
We are dedicated to the health, safety and wellbeing of our guests and team members and are adhering to the latest guidance from the world's leading health experts and government authorities. As guidelines shift, we will continue to evolve our operations in accordance to government standards.
What states are currently on the New York State COVID-19 Travel Advisory List?
For the most up-to-date about the NYS Executive Order : https://coronavirus.health.ny.gov/covid-19-travel-advisory#:~:text=Since%20March%202020%2C%20New%20York,31%20countries%20on%20the%20globe
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